GENERAL TERMS AND CONDITIONS MutualVET
DOG KING SERVICE, S.L.U, with Tax ID (CIF) B-64853385, headquartered at Avd. Roquetes, 41-43, Local 2 y 4, 08173 Sant Cugat del Vallès (Barcelona), (“DOGKING”) and the client (the “Client”) who subscribes DOGKING MUTUALVET (“MutualVET”) agree to the following terms:
1 MutualVET subscription and conditions of use.
1.1.- Subscribing MutualVET entitles you to the benefits detailed in these terms (the “Benefits”). MutualVET is linked to a single dog. If you own several dogs and wish to enjoy the Benefits of MutualVET with all of them, you must subscribe one MutualVET per animal.
Subscription of MutualVET implies acceptance of these terms.
1.2.- To enjoy the Benefits of MutualVET, the dog must carry a fully readable microchip. If the dog has no microchip or it is damaged, a new chip must be inserted in order to use MutualVET. Beforehand, DOGKING must X-ray the dog to check whether there is a microchip and whether it is damaged, in order to insert it on the opposite side of the neck (X-ray and chip insertion costs at the client's expense).
1.3.- The information provided in the registration form completed by the Client when subscribing MutualVET must be accurate, up to date and contain no false data or information, regarding both the Client and their dog. DOGKING may terminate the contract early if the data or information provided by the Client about the dog is inaccurate, not up to date or false, without this early termination generating any right in favour of the Client.
1.4.- Without limiting the foregoing, DOGKING reserves the right to carry out a detailed check of the dog's state of health within 15 days of MutualVET being subscribed.
1.5.- To use and enjoy the Benefits, it is essential that the Client has paid all MutualVET instalments. If any instalments are outstanding, the Client may pay them on the same day of the visit in order to continue enjoying the advantages of MutualVET.
1.6.- DOGKING reserves the right to amend these general terms, including the rules of use of MutualVET and the Benefits included. To this end, it will notify Clients of such amendments sufficiently in advance so that, in the case of substantial amendments, any Client who disagrees with them may request, within ten (10) days, termination of the contract and, where applicable, a refund of the proportional part of the price, unless the annual canine Leishmaniasis or Heartworm vaccine has already been administered that year.
2. Benefits included
2.I) Vaccines included:
a) Annual rabies vaccine. Veterinary visit not included: 9,90 euros per visit and dog.
b) Annual heptavalent vaccine. Veterinary visit not included: 9,90 euros per visit and dog.
c) Annual Leishmaniasis vaccine, with the following limitations: i) The required prior screening test of the dog is not included (tests provided by the client will not be accepted). If, in view of the results of the screening, vaccination is deemed inadvisable, the cost of the screening will not be refunded to the Client; ii) Veterinary visit not included: 9,90 euros per visit and dog.
d) Annual Kennel Cough vaccine (Nobivac KC). Veterinary visit not included: 9,90 euros per visit and dog.
e) Annual Canine Heartworm vaccine, with the following limitations: i) The required prior screening test of the dog is not included (tests provided by the client will not be accepted). If, in view of the results of the screening, vaccination is deemed inadvisable, the cost of the screening will not be refunded to the Client; ii) Veterinary visit not included: 9,90 euros per visit and dog.
2.2.- Veterinary services included and their conditions:
a) Free internal deworming of each dog every three months. Veterinary visit not included: 9,90 euros per visit and dog.
b) Ordinary veterinary visits for check-ups, prevention, vaccination, deworming or diagnosis at a price of nine euros and ninety cents (9,90) per visit and dog.
c) 50% discount on the list price of emergencies and of the following surgeries:
i) Gastrotomy (opening of the stomach to remove foreign bodies and the like);
ii) Enterotomy (removal of intestinal foreign bodies and the like);
iii) Enterectomy (resection and joining of two intestinal segments due to intestinal tumours, intussusceptions, necrosis caused by foreign bodies or intestinal volvulus, or the like);
iv) Enteropexy (attachment of intestinal loops to one another);
v) Cystotomy (opening and closing of the bladder or removal of operable bladder tumours, removal of bladder stones);
vi) Tartrectomy (dental cleaning);
vii) Exodontia (extraction of teeth);
viii) Excision of skin nodules (removal of skin tumours);
ix) Sampling for skin biopsy;
x) Entropion;
xi) Orchiectomy (castration, testicular tumours);
xii) Ovariohysterectomy (spaying, pyometra, removal of ovarian or uterine tumours);
xiii) Caudectomy (tail docking for medical reasons);
xiv) Removal of mammary tumours;
xv) Tarsorrhaphy (suturing of the third eyelid to protect the eye or treat corneal ulcers);
xvi) Splenectomy (removal of the spleen);
xvii) Conjunctival flap (attaching the conjunctiva to cover corneal ulcers);
xviii) Ocular enucleation (removal of the eyeball);
xix) Repositioning of the third eyelid gland;
xx) Removal of anal glands;
xxi) Surgical treatment of aural haematoma;
xxii) Repair of wounds with skin defects (among others, skin sutures for wounds);
xxiii) Placement of feeding tubes (pharyngostomy tube);
xxiv) Digital amputations (amputation of toes);
xxv) Placement of skin drains;
xxvi) Repair of perineal, inguinal and umbilical hernias;
xxvii) Exploratory laparotomy (opening of the abdomen).
The above surgeries are performed using conventional methods, techniques and practices, and their price must be paid before each operation. These surgeries will be performed solely and exclusively at DOGKING's premises and by its veterinary staff, except for the emergency surgeries provided for in section 2.2 d).
d) All veterinary services included as Benefits in this section will be provided solely and exclusively at DOGKING's veterinary clinic and by its veterinary staff. The provision of the listed veterinary services will be subject to, and will take place only within, the clinic's public opening hours, as pre-established by DOGKING. However, when DOGKING's veterinary clinic is closed for holidays or outside its business hours, DOGKING will pay the Client 50% of the amount of the emergency veterinary visit and, where applicable, of the emergency surgery carried out at another veterinary centre, provided that such surgery is one of those listed in section 2.2 c). No other surgery will be paid, nor medicines, laboratory tests, diagnostic tests or any other product or service. To this end, the Client must submit to DOGKING that centre's invoice, issued in the Client's name and stating, where applicable, the surgery performed, within a maximum period of thirty (30) days from the date of the emergency, and DOGKING will pay the amount within seven (7) days of receiving it.
e) Tests (blood tests, X-rays, ultrasound scans or any others) required to provide the listed veterinary services are not included as part of the Benefits of MutualVET and their price must be paid by the Client according to the applicable price list.
f) The 50% discount established on the price of surgeries does not apply to, nor include, pre-operative studies, tests, laboratory analyses or treatments, nor hospitalisation, nor post-operative care, including the medicines or products required for the dog's recovery that may be prescribed by the veterinary staff.
2.3.- DOG KING products:
20% discount on the ordinary public prices established by DOGKING for the sale of the products it distributes. The discount is subject to the products DOG KING makes available to the public in the store at any given time, and DOGKING accepts no liability for changes to or withdrawal of such products. Veterinary products, medicines and prescription diets are excluded from the discount.
A 10% discount on DOGKING BARF or DOGKING cooked natural diet.
2.4.- DOGKING Training Service:
20% discount on the ordinary public prices established by DOGKING for all its dog training services.
2.5.- Compensation in the event of the animal's death as a result of an accident:
For the purposes of this clause, an accident means any event of a violent, fortuitous, sudden and external nature resulting in the death of the animal.
The following situations are expressly excluded from consideration as an “accident”:
- The death of the animal as a result of wilful or negligent conduct by the client or the person entrusted with the animal's keeping, custody or care.
- The death of the animal as a result of heatstroke.
- The death of the animal as a result of any type of illness, in particular cardiovascular and/or vascular diseases, as well as injuries related to such conditions.
- The death of the animal as a result of an accident related to hunting, challenges, betting and/or sports competitions, where the animal has been used for any such activities.
- Death caused by natural disaster.
Compensation in the event of the animal's death as a result of an accident includes the following benefits:
a) Payment by DOGKING of a maximum of three thousand euros (3.000.-€) in the event of the animal's death.
b) DOGKING bearing the costs of collective cremation of the animal's body in the event of death. If the client opts for individual cremation of the animal's body, the client must pay the difference between the cost of collective cremation and individual cremation of the body.
c) DOGKING bearing the costs of euthanising the animal to prevent its suffering, where the accident leaves the animal in such a deteriorated state of health that it cannot continue a normal life.
This clause will not apply during the first twelve (12) months of the contract. Compensation, like all Benefits of MutualVET, will be provided at DOGKING's premises and by DOGKING's staff, except for the emergency payment provided for in section 2.2 d).
3. Term
3.1.- Subscription of MutualVET takes effect upon the Client signing the form and will remain in force until day 1 of the month following the subscription of MutualVET plus 365 calendar days. The MutualVET subscription will renew automatically for successive one-year periods, unless the Client notifies DOGKING at least one (1) month before the relevant expiry date that they do not wish to continue with MutualVET.
4. Price
4.1.- Annual amount: seven hundred and seventy-nine euros (779).
4.2.- Payment of the annual amount referred to in the previous paragraph will be made by direct debit in a single annual payment.
4.3.- Non-payment of the annual instalment will entitle DOGKING to suspend enjoyment of the Benefits until the corresponding payment is made, without prejudice to any claim for damages that such non-payment may cause.
4.4.- All amounts stated in these general terms include VAT, where applicable. Should the VAT applicable to any product or service be increased by law, DOGKING reserves the right to adjust such amounts to pass on the change in the applicable tax rate.
4.5.- DOGKING may change the annual amount of MutualVET applicable to the following year, in which case it will notify Clients with 60 days' notice so that they may, if they wish, terminate the contract upon its expiry.
5. Jurisdiction
For the interpretation and performance of this contract, the parties, expressly waiving their own jurisdiction, agree to submit, in the event of dispute, to the Courts and Tribunals of Rubí (Barcelona).